WE MAKE FEEDBACK SIMPLE FOR

YOUR CUSTOMERS, EMPLOYEES AND BUSINESS

Feedback in seconds...

not minutes!

Instant Analysis &

Real-Time Alerting

Stronger Loyalty

=

More Revenue

ENSURING YOU GET GREATER

INSIGHT, ENGAGEMENT AND LOYALTY

Just some areas to our platform supports your Business:

  • Consumer Insight
  • Polling
  • NPS
  • Staff Pulse & Engagement
  • Recruitment & Retention
  • Education & Training
  • B2B
  • Regulation Compliance
  • Well Being

no app . no download . no log-in

no software . no hardware . no integration

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PLATFORM OVERVIEW

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CLOUD BASED

Highly Cost effective. No Additional Hardware, Software or Integration

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RAPID DEPLOYMENT

Our library of existing feedback forms can have you ready to go in minutes...not days!

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CONFIDENTIAL

Keeping negative feedback with you.

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SOCIAL

However, we can help socialise the positive feedback

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THE ENTIRE CUSTOMER JOURNEY

Collect insights throughout your customers experience with you

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MULTI FUNCTION ALARMS

Know if you have a problem immediately!

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POLLING

Poll staff & customers before making business decisions

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UPSELL

 

Make your customers aware of services & products to further increase your revenue

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DASHBOARD & DOWNLOAD

See your results instantly as well as trends appearing in your data automatically & effortlessly

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ANY DEVICE, ANYTIME,

ANYWHERE

An uninterrupted experience.

No app to download.

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CONDITIONAL LOGIC

 

React to responses

Request more information

Enable 'contact me' function

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BENCHMARK LOCATIONS

 

Benchmark your locations so your entire organisation can benefit from its strengths

Copy of cloud server.png

CLOUD BASED

Highly Cost effective. No Additional Hardware, Software or Integration

multiple-files.png

RAPID DEPLOYMENT

Our library of existing feedback forms can have you ready to go in minutes...not days!

whisper gossip confidential.png

CONFIDENTIAL

Protect your Brand by keeping negative feedback just with you

Copy of social.png

SOCIAL

However, we can help socialise the positive feedback

A COST EFFECTIVE, FEATURE RICH PLATFORM

FOR YOUR BUSINESS

Availability learn more >​

  • Accessible on any device, 24/7
  • Gain responses by QR code, email, SMS, and more
  • Any Device, Any Time

Functionality learn more >​

  • Multiple Question type options
  • Upselling options
  • Sign Posting
  • Fully Customisable and Branded
  • Real-time analysis and dashboards
  • Raw data export
  • Promote positive feedback socially
  • Track and trend across locations​

BRANDED

Represent your business with logo and colours

FULLY CUSTOMISABLE

Easy to set-up, create and edit templates to suit every requirement

MULTI QUESTION TYPES

Open text, dropdown, multiple choice, and more

SIGN POSTING

Point customers and employees to essential information

Benefits learn more >​

  • Easily understand perceptions of your business and needs

  • Give an easy and confidential way to engage and communicate

  • Give your customers an alternative to taking issues social

  • Enable your customers to promote positive thoughts socially

  • Form better relationships with your customers and staff

  • Increase your direct repeat business

  • Additional Revenue Streams through up-sell capability

Just some areas to our platform supports your Business:

  • Consumer Insight
  • Polling
  • NPS
  • Staff Pulse & Engagement
  • Recruitment & Retention
  • Education & Training
  • B2B
  • Regulation Compliance
  • Well Being
Copy of customer journey.png

THE ENTIRE CUSTOMER JOURNEY

Collect insights throughout your customers experience with you

alarm2.png

MULTI FUNCTION ALARMS

Know if you have a problem immediately!

Copy of polling2.png

POLLING

Poll staff & customers before making business decisions

Copy of upsell.png

UPSELL

 

Make your customers aware of services & products to further increase your revenue

EMPLOYEE PULSE

Regular checks to spot issues early and see trends appearing in your business

EMPLOYEE

ENGAGEMENT

A quick, easy and engaging regular review across all employee aspects

EMPLOYEE WELL BEING

Show you care by providing a 24/7 outlet for them to raise concerns, give suggestions, ask for assistance.

RECRUITMENT / EXIT

Make sure you're recruiting the right person for the job, and gain honest feedback at the time of exit.

technology.png

DASHBOARD & DOWNLOAD

See real-time results as well as trends appearing in your data automatically & effortlessly

responsive.png

ANY DEVICE, ANYTIME,

ANYWHERE

An uninterrupted experience.

No app to download.

squares.png

CONDITIONAL LOGIC

 

React to responses

Request more information

Enable 'contact me' function

Copy of benchmark.png

BENCHMARK LOCATIONS

 

Benchmark your locations so your entire organisation can benefit from its strengths

Financial Report

We Enhance Communications & Engagement

With Customers You Gain:

  • Greater customer relationships and loyalty
  • Increase Repeat Business
  • Insight into your customers thoughts & opinions
  • Benchmark against KPIs

With Employees You Improve:

  • Loyalty
  • Recruitment success
  • Retention & Productivity (reducing absence)
  • Communications with the business
  • Their Well Being status
  • Early warning of potential issues

​Using Our Insight Platform to:

  • Relay concerns
  • Give Suggestions
  • Ask For Assistance

Statistics

Voice of the Customer

84% of businesses actively working on their customer experience have an increase in revenue

91% of customers unhappy with a brand will leave without complaining

Voice of the Employee

30% of workers are actively and continually looking for a new position

63% of companies have more challenges in retaining employees than hiring them

The no.1 reason customers leave is because they feel unappreciated

Less than 4% of customers will raise a complaint

21% increase in profits per year where there is higher employee engagement and productivity

41% decrease in absence due to a higher engaged team

Our innovative solution supports your business with analysed feedback, evidence and data - in real time

Data you can trust - so you can make the best decisions for a successful business

... Improve Your Entire Business With Our Simple, Quick & Effective Insight Platform

Many customers won't bother to explain why they no longer use your service or products, and in today's climate no one can be complacent with losing business, especially when not knowing why ...

that's why you need umbrella insight

Testimonials - so you know you can count on us

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'We understand that their mission fundamentally is to help businesses communicate better with their customers and improve their experience.  Their solution is innovative, engaging, and easy for our Members to use and indeed provides useful feedback data for our Events Team.  I am pleased to have them as an Institute Business Partner.'

---

Peter Ducker - Chief Executive, Institute of Hospitality

—  Name, Title

Use our Platform to Understand and Adapt

to Customer & Employee Needs - FAST

Our platform gains you greater:

INSIGHT, ENGAGEMENT & LOYALTY

 

Drive repeat and referral business to grow your revenue

MAKE YOUR BUSINESS THRIVE

CONTACT US for a free demo

EVERYTHING INSIGHT UNDER ONE UMBRELLA