Unlike conventional surveys, we engage in a customer centric way to truly give you the insights to help both your customers and your business.
better listening and engagement
more data to improve business decisions
greater loyalty and revenue
MAKE YOUR BUSINESS THRIVE
EVERYTHING INSIGHT UNDER ONE UMBREALLA
Adapt to customer and employee needs, fast
HAVE YOU GOT A BIG ENOUGH UMBRELLA...
we need different insight from customers, staff and for different situations ... and that's why we know we need to give you different options to cover different aspects of your business - and bring it all in to one
We help to:
Enhance Communications & Engagement With Customers To Gain:
Greater customer loyalty
Stronger Customer relationships to Increase Repeat Business
Insight into your customers thoughts & opinions
Benchmark against KPIs
Improve your staff:
Retention & Productivity (reducing absence)
Communications with the business
Give your staff an engaging avenue to:
Confirm their WellBeing status
Be able to call out for assistance
Give you early warning of potential issues
Improve Your Entire Business With Our Easy, Quick & Effective Insight Platform
You can have the best product or service, but if these are not backed by great staff, delivery, environment and other factors, this devaluates the entire experience
Protect and promote your:
Learn, improve, evidence and tell the story of the difference you make
WHAT WE DO AND WHY
We provide tools and techniques to bring together evidence, data and evaluation to ensure that projects and programmes work successfully towards outcomes, are successful and adaptable, and can demonstrate that success to funders, service-users and other stakeholders.
WHO IS OUR APPROACH FOR?
We have developed our practical and robust approach for teams and organisations working towards a vision for social change, who know that numbers alone can’t tell the full story of the difference they make.
What to expect from the Matter of Focus approach:
Support and help on your outcome and impact evaluation journey
Our approach takes you through a tried and tested process of mapping your outcomes and impacts, identifying data and evidence, tracking progress and reporting in an outcome-focused way.
Understand the outcomes and impacts that matter
Using our innovative and participatory outcome mapping approach, we will work with your team or organisation to understand and build consensus about how activities lead to outcomes or impact and what is needed to understand change.
Understand and work well with context
Our approach to talking about context that uses the 'ISM Framework' to help you identify the factors that arise in individual, social and material contexts you need consider when setting up or evaluating an initiative.
Get the data and evidence you need
We help you audit, streamline and improve the data, evidence and feedback you need to understand, track and report on your work.
Visualise your progress and the strength of your evidence
Our innovative software supports you with a method for analysing feedback, evidence and data, and provides a simple way of visualising progress towards outcomes and confidence in data.
Report in an outcome-focused way
We will take your through a structured process of reporting on different levels of activities and outcomes to tell a great story of the difference your team or organisation makes.