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Unlike conventional surveys, we engage in a customer centric way to truly give you the insights to help both your customers and your business.

 better listening and engagement

more data to improve business decisions

greater loyalty and revenue

MAKE YOUR BUSINESS THRIVE

Through:

Gain:

Achieving:

          EVERYTHING INSIGHT UNDER ONE UMBREALLA          

Adapt to customer and employee needs, fast

HAVE YOU GOT A BIG ENOUGH UMBRELLA...

we need different insight from customers, staff and for different situations ... and that's why we know we need to give you different options to cover different aspects of your business - and bring it all in to one 

TO PROTECT ALL ASPECTS OF YOUR BUSINESS?

we ensure you encompass insight across your whole business - maximising engagement with customers and staff so you can make the best business decisions to future proof your success

We help to:
 

Enhance Communications & Engagement With Customers To Gain:

  • Greater customer loyalty

  • Stronger Customer relationships to Increase Repeat Business

  • Insight into your customers thoughts & opinions

  • Benchmark against KPIs
     

Improve your staff:

  • Loyalty

  • Recruitment success

  • Retention & Productivity (reducing absence)

  • Communications with the business
     


​Give your staff an engaging avenue to:

  • Relay concerns

  • Confirm their WellBeing status

  • Be able to call out for assistance

  • Give you early warning of potential issues

Data on a Touch Pad

Improve Your Entire Business With Our Easy, Quick & Effective Insight Platform

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You can have the best product or service, but if these are not backed by great staff, delivery, environment and other factors, this devaluates the entire experience

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Protect and promote your:

  • Reputation

  • Employees

  • Revenue

  • Loyalty

  • Success

OUR APPROACH

Learn, improve, evidence and tell the story of the difference you make

WHAT WE DO AND WHY

We provide tools and techniques to bring together evidence, data and evaluation to ensure that projects and programmes work successfully towards outcomes, are successful and adaptable, and can demonstrate that success to funders, service-users and other stakeholders.

WHO IS OUR APPROACH FOR?

We have developed our practical and robust approach for teams and organisations working towards a vision for social change, who know that numbers alone can’t tell the full story of the difference they make.

What to expect from the Matter of Focus approach:

Support and help on your outcome and impact evaluation journey

Our approach takes you through a tried and tested process of mapping your outcomes and impacts, identifying data and evidence, tracking progress and reporting in an outcome-focused way.

 

An overview of our approach

Understand the outcomes and impacts that matter

Using our innovative and participatory outcome mapping approach, we will work with your team or organisation to understand and build consensus about how activities lead to outcomes or impact and what is needed to understand change.

 

Understand the outcomes and impacts that matter

Understand and work well with context

Our approach to talking about context that uses the 'ISM Framework' to help you identify the factors that arise in individual, social and material contexts you need consider when setting up or evaluating an initiative.

 

Understand the unique context of your work

Get the data and evidence you need

We help you audit, streamline and improve the data, evidence and feedback you need to understand, track and report on your work.

 

Get the data and evidence you need to track your progress

Visualise your progress and the strength of your evidence

Our innovative software supports you with a method for analysing feedback, evidence and data, and provides a simple way of visualising progress towards outcomes and confidence in data.

 

Track and visualise the difference you make

 

Report in an outcome-focused way

 

We will take your through a structured process of reporting on different levels of activities and outcomes to tell a great story of the difference your team or organisation makes.

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