NPS is all about loyalty but you need to know the reasons behind this score and quickly - so you can understand how you can increase customer retention.

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We recognise a product or service typically has supporting external factors, and all of these influence the perception of your product/service.

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Our approach to customer experience and satisfaction is a value derived from multiple measurements of your business... not just one!

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We give you the insight and granularity you need to understand and evaluate all areas of your business.