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Whether you are a private opticians or a chain, knowing what your customers think of all aspects of your service, not just your products, is essential.
Many customers won't bother to explain why they have dropped your service, and in today's climate businesses can no longer be complacent with losing customers, especially when not knowing why?
Gain essential insights into your customer's perspective of all aspects of your business, so you can retain them as loyal customers.
All of this information is given in confidence as opposed to aired socially. There is also no need for an App, additional software or hardware and it is highly accessible. We can also have you up and running in minutes, not days or weeks.
All responses are automatically and instantly analysed and displayed graphically, so you can quickly and easily see the health of your business, enabling you to confirm strengths in your business as well as identify weaknesses so you can improve.
FEEDBACK IN SECONDS... NOT MINUTES!
No tedious survey to dissuade your customers from telling you their opinions
Gain pure insight
ANY DEVICE ANY TIME
No app for your customer to download. Accessible in a multitude of ways, on any device, at any time
Benchmark your locations so you can share your organisations strengths whilst eliminating its weaknesses.
Our alerting capabilities will also ensure you are informed in real-time of any potential issues, which means you can also react in real-time to address them.
If you have more than one location you can then start to compare results of all the automated analysis. So strengths from one location can go on to assist other locations, thereby improving your customer experiences, gaining greater loyalty and ultimately helping you retain and increase your customer base.
Contact us for a free demo - our platform gains you greater
INSIGHT, ENGAGEMENT & LOYALTY
Drive repeat and referral business to grow your revenue.
Feedback in seconds ...
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