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FEATURES & ANALYTICS

Our extensive features and analytics make for a better experience for all. 

 

Only offering your customers social feedback shows that you don't value their opinion, but also if these opinions have negative content they can be extremely damaging to the brand.
 
We make it easy for you to assess the health of your business statistically with regard to customer satisfaction. Whilst you can obtain some rudimentary figures, through social media, etc. this is all they are - with no real substance or quality behind them, as they are not consistent and only measure one aspect of your business its overall customer satisfaction.

Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.

Rapid Deployment – Through our extensive library of existing templates, as you can deploy much more quickly saving you time, effort and money.

No blank page to start from and giving you other thoughts for consideration, and of course all of our templates are fully customisable to suit you.

Confidential – Our customers see a huge response compared to that of social. As well as ease and simplicity another reason is confidentiality. Many of your customers want you to succeed but equally may have either suggestions or areas of your business that can improve. Giving this feedback in confidence helps them and you, as no-one else is seeing it 

Socialising – We listened to our customers and whilst confidential feedback is hugely beneficial being able to promote your company is equally useful, that is why we added conditional logic to enable you to decide at what level response you would like to send responders off to social links and promote you.

Dashboard & Download– We have an extensive dashboard reacting in real-time to the responses coming in, to give you an immediate visual as to the health of your business.

Download the data so you can perform your own analysis.

Multi - Function Alarms - turn poor experiences into great ones, by responding and dealing with issues immediately whilst in the moment, as opposed later when either the opportunity has past, or the effort/cost is more considerable.

to issues in your business.

Enable your customers to raise, via email alerts, concerns they are having .

Responsive Design – Our platform works on any device (PC Tablet, Smartphone) ensuring it gives you the optimum screen layout for that device.

Conditional Logic – We evaluate what our respondents say in real-time so we can respond accordingly. By example this could be a prompt to know more information or sending them to social links 

Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.

Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.

Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.

Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.

Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.

Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.

Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.

Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.

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CLOUD BASED

Highly Cost effective. No Additional Hardware, Software or Integration

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RAPID DEPLOYMENT

Our library of existing feedback forms can have you ready to go in minutes...not days!

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CONFIDENTIAL

Keeping negative feedback with you.

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SOCIALISING

However, we can help socialise the positive feedback

FEATURES

  • Contactless communications via customers own devices
  • 2-Way Communication & Engagement
     
  • Holistic & Specific Business Views
     
  • Dashboard Analytics & Trends
     
  • Download Data & Reporting
     
  • Multi-Way Alerting
     
  • Real-Time Data & Analysis on the GO
     
  • Essential Feedback Templates
     
  • Up-Selling & Promotion
     
  • Fully Branded
     
  • Digital Touch Points throughout
     
  • Multiple Access Points
     
  • Social Marketing
     
Plus So Much More​ ...
 
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DASHBOARD & DOWNLOAD

See your results instantly as well as trends appearing in your data automatically & effortlessly

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BENCHMARK LOCATIONS

 

Benchmark your locations so your entire organisation can benefit from its strengths

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ANY DEVICE ANY TIME

ANY WHERE

An uninterrupted experience.

No app to download.

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CONDITIONAL LOGIC

 

React to responses

Request more information

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ANALYTICS

Powerful Real-Time Analytics

ON THE GO …

  • Access real-time analysis and dashboard
     
  • Access and filter reporting
     
  • Create, edit and delete feedback templates
     
  • Location Differential
     
  • Assign Data Admins

GENERATE MORE REVENUE

Build Greater Loyalty ... Value  Opinion ... Promote Services & Products
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THE ENTIRE CUSTOMER/EMPLOYEE JOURNEY

Collect insights throughout their experience with you

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MULTI FUNCTION ALARMS

Know if you have a problem immediately!

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POLLING

Poll staff & customers before making business decisions

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UPSELL

 

Make your customers aware of services & products to further increase your revenue