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FEATURES & ANALYTICS
Our extensive features and analytics make for a better experience for all.
Only offering your customers social feedback shows that you don't value their opinion, but also if these opinions have negative content they can be extremely damaging to the brand.
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We make it easy for you to assess the health of your business statistically with regard to customer satisfaction. Whilst you can obtain some rudimentary figures, through social media, etc. this is all they are - with no real substance or quality behind them, as they are not consistent and only measure one aspect of your business its overall customer satisfaction.
Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.
Rapid Deployment – Through our extensive library of existing templates, as you can deploy much more quickly saving you time, effort and money.
No blank page to start from and giving you other thoughts for consideration, and of course all of our templates are fully customisable to suit you.
Confidential – Our customers see a huge response compared to that of social. As well as ease and simplicity another reason is confidentiality. Many of your customers want you to succeed but equally may have either suggestions or areas of your business that can improve. Giving this feedback in confidence helps them and you, as no-one else is seeing it
Socialising – We listened to our customers and whilst confidential feedback is hugely beneficial being able to promote your company is equally useful, that is why we added conditional logic to enable you to decide at what level response you would like to send responders off to social links and promote you.
Dashboard & Download– We have an extensive dashboard reacting in real-time to the responses coming in, to give you an immediate visual as to the health of your business.
Download the data so you can perform your own analysis.
Multi - Function Alarms - turn poor experiences into great ones, by responding and dealing with issues immediately whilst in the moment, as opposed later when either the opportunity has past, or the effort/cost is more considerable.
to issues in your business.
Enable your customers to raise, via email alerts, concerns they are having .
Responsive Design – Our platform works on any device (PC Tablet, Smartphone) ensuring it gives you the optimum screen layout for that device.
Conditional Logic – We evaluate what our respondents say in real-time so we can respond accordingly. By example this could be a prompt to know more information or sending them to social links
Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.
Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.
Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.
Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.
Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.
Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.
Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.
Cloud based – Saving you time and money as there is no need for additional; hardware or software to install. In addition, there is no requirement for any integration, although we can give an integrated feel both via brand and also sending your respondent to any web page anywhere including your own website.
FEATURES
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Contactless communications via customers own devices
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2-Way Communication & Engagement
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Holistic & Specific Business Views
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Dashboard Analytics & Trends
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Download Data & Reporting
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Multi-Way Alerting
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Real-Time Data & Analysis on the GO
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Essential Feedback Templates
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Up-Selling & Promotion
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Fully Branded
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Digital Touch Points throughout
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Multiple Access Points
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Social Marketing
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Plus So Much More​ ...
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ANALYTICS
Powerful Real-Time Analytics
ON THE GO …
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Access real-time analysis and dashboard
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Access and filter reporting
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Create, edit and delete feedback templates
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Location Differential
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Assign Data Admins
GENERATE MORE REVENUE
Build Greater Loyalty ... Value Opinion ... Promote Services & Products
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