EVERYTHING INSIGHT UNDER ONE UMBRELLA
Unlike conventional surveys, we engage in a customer centric way to truly give you the insights to help both your customers and your business.
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through Better listening and engagement
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gain More data to improve business decisions
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achieving Greater loyalty and revenue
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MAKE YOUR BUSINESS THRIVE
Many customers won't bother to explain why they no longer use your service or products, and in today's climate no one can be complacent with losing business, especially when not knowing why ...
that's why you need umbrella insight
We Help Enhance Communications & Engagement
With Customers You Gain:
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Greater customer relationships and loyalty
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Increase Repeat Business
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Insight into your customers thoughts & opinions
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Benchmark against KPIs
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With Employees You Improve:
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Loyalty
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Recruitment success
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Retention & Productivity (reducing absence)
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Communications with the business
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Their WellBeing status
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Early warning of potential issues
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​Using Our Insight Platform to:
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Relay concerns
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Give Suggestions
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Ask For Assistance
Understand and Adapt to Customer & Employee Needs - FAST
HAVE YOU GOT A BIG ENOUGH UMBRELLA ...
... TO PROTECT ALL ASPECTS OF YOUR BUSINESS?
We give you a variety of options to cover every aspect of your business - and bring it ALL IN ONE ...
... ensuring you encompass insight across your whole business - maximising engagement with customers and staff
so you can make the best business decisions to future proof your success
Quick Platform Overview
Availability learn more >​
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Accessible on any device, 24/7
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Gain responses by QR code, email, SMS, and more
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Any Device, Any Time
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Functionality learn more >​
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Multiple Question type options
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Upselling options
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Sign Posting
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Fully Branded
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Real-time analysis and dashboards
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Raw data export
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Benefits learn more >​​
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Easily understand perceptions of your business and needs
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Give an easy and confidential way to engage and communicate
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Give your customers an alternative to taking issues social
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Enable your customers to promote positive thoughts socially
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Form better relationships with your customers and staff
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Increase your direct repeat business
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Additional Revenue Streams through up-sell capability
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Request a Demo to find out more
access via QR codes, email, SMS and more
promote positive feedback to social
Track & Trend across Locations
Just some areas to use our platform:
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Consumer Insight
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Polling
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NPS
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Staff Pulse & Engagement
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Recruitment & Retention
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Education & Training
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B2B
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Regulation Compliance
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WellBeing in Education & in the Workplace
Multiple Rating options
Fully Customisable and Branded
CONTACT US for a free demo
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Our platform gains you greater:
INSIGHT, ENGAGEMENT & LOYALTY
Drive repeat and referral business to grow your revenue
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and
Make Your Business Thrive
no app . no download . no log-in
no software . no hardware . no integration
Feedback in seconds... not minutes!
Instant analysis & alerting
Stronger loyalty = more revenue
a cost effective solution for your business
Statistics
Voice of the Customer
84% of businesses actively working on their customer experience have an increase in revenue
91% of customers unhappy with a brand will leave without complaining
Voice of the Employee
30% of workers are actively and continually looking for a new position
63% of companies have more challenges in retaining employees than hiring them
The no.1 reason customers leave is because they feel unappreciated
Less than 4% of customers will raise a complaint
21% increase in profits per year where there is higher employee engagement and productivity
41% decrease in absence due to a higher engaged team
Use our platform to ensure you listen, act and succeed
Testimonials - so you know you can count on us
'We understand that their mission fundamentally is to help businesses communicate better with their customers and improve their experience. Their solution is innovative, engaging, and easy for our Members to use and indeed provides useful feedback data for our Events Team. I am pleased to have them as an Institute Business Partner.'
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Peter Ducker - Chief Executive, Institute of Hospitality
— Name, Title
Our innovative solution supports your business with analysed feedback, evidence and data - in real time
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Data you can trust - so you can make the best decisions for a successful business
... Improve Your Entire Business With Our Simple, Quick & Effective Insight Platform
